Coordinated Community CARE

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PWC Works projects reflect our commitment of striving for exceptional customer service, maximizing operational efficiencies, increasing modernization, providing excellent service delivery, and collaborating with the community for a coordinated response that achieves the best possible outcomes for our residents and the overall wellbeing of the county.


What is the Coordinated Community CARE Initiative?

The Coordinated Community CARE (CCC) initiative is designed to help residents in Prince William County get the right help at the right time. Many residents currently turn to emergency services for non-emergency needs, such as lift assistance, medication management and food insecurity. While our Fire & Rescue System is always ready to assist, these non-emergency calls can strain resources and delay urgent responses.

How CCC Helps:

CCC aims to connect residents with the appropriate county agency or community partner to address their medical, household and transportation needs outside of emergency settings. This initiative offers a more efficient, coordinated response by identifying needs early and providing referrals to services that can address the root causes of these challenges.

Why It Matters:

As healthcare and social services become harder to access, particularly in underserved areas, many communities rely on emergency services for primary care and basic needs. However, Prince William County offers many services that can provide the right support without relying on emergency responders. CCC helps ensure that residents are aware of and connected to these services, reducing unnecessary emergency calls and improving overall quality of life.

How It Works:

CCC uses a team-based, multi-agency approach to:

  • Connect residents to the appropriate services, ensuring timely and cost-effective care.
  • Integrate clinical and non-clinical services to meet a range of community needs.
  • Educate residents on available resources to reduce hospital visits and avoid repeat calls for non-emergency services.

By bringing together the Fire & Rescue System, county agencies and community organizations, CCC is building a bridge to better care and improved access for all.


Main Goals of the Coordinated Community Care Initiative

  • Public Education: Provide residents with clear information about accessing services offered by Prince William County and the Commonwealth.
  • Intake Access/9-1-1 Call Center: Direct non-urgent calls to the appropriate services through our public safety communications center.
  • Intervention/Advanced Field Teams: If an EMS provider finds that a caller doesn’t need emergency care, they can dispatch a specialized team trained to address non-urgent needs.
  • Team Services: Create a multidisciplinary team to assess patient needs, connect them with other agencies, and ensure they receive the right services.
  • Community Partnerships: To enhance the initiative's effectiveness, collaborate with local churches, hospitals, and community organizations.


Success Criteria for the Coordinated Community Care Initiative

  • Improve access to health, safety, and wellness programs across Prince William County and the Commonwealth.
  • Reduce rates of death and serious health issues.
  • Lower the number of emergency room visits.
  • Decrease the number of non-emergency calls to Fire & Rescue.


Next Steps

  • September-October 2024: Training
  • October-November 2024: Pilot
  • December-January 2024: Metric Review

PWC Works projects reflect our commitment of striving for exceptional customer service, maximizing operational efficiencies, increasing modernization, providing excellent service delivery, and collaborating with the community for a coordinated response that achieves the best possible outcomes for our residents and the overall wellbeing of the county.


What is the Coordinated Community CARE Initiative?

The Coordinated Community CARE (CCC) initiative is designed to help residents in Prince William County get the right help at the right time. Many residents currently turn to emergency services for non-emergency needs, such as lift assistance, medication management and food insecurity. While our Fire & Rescue System is always ready to assist, these non-emergency calls can strain resources and delay urgent responses.

How CCC Helps:

CCC aims to connect residents with the appropriate county agency or community partner to address their medical, household and transportation needs outside of emergency settings. This initiative offers a more efficient, coordinated response by identifying needs early and providing referrals to services that can address the root causes of these challenges.

Why It Matters:

As healthcare and social services become harder to access, particularly in underserved areas, many communities rely on emergency services for primary care and basic needs. However, Prince William County offers many services that can provide the right support without relying on emergency responders. CCC helps ensure that residents are aware of and connected to these services, reducing unnecessary emergency calls and improving overall quality of life.

How It Works:

CCC uses a team-based, multi-agency approach to:

  • Connect residents to the appropriate services, ensuring timely and cost-effective care.
  • Integrate clinical and non-clinical services to meet a range of community needs.
  • Educate residents on available resources to reduce hospital visits and avoid repeat calls for non-emergency services.

By bringing together the Fire & Rescue System, county agencies and community organizations, CCC is building a bridge to better care and improved access for all.


Main Goals of the Coordinated Community Care Initiative

  • Public Education: Provide residents with clear information about accessing services offered by Prince William County and the Commonwealth.
  • Intake Access/9-1-1 Call Center: Direct non-urgent calls to the appropriate services through our public safety communications center.
  • Intervention/Advanced Field Teams: If an EMS provider finds that a caller doesn’t need emergency care, they can dispatch a specialized team trained to address non-urgent needs.
  • Team Services: Create a multidisciplinary team to assess patient needs, connect them with other agencies, and ensure they receive the right services.
  • Community Partnerships: To enhance the initiative's effectiveness, collaborate with local churches, hospitals, and community organizations.


Success Criteria for the Coordinated Community Care Initiative

  • Improve access to health, safety, and wellness programs across Prince William County and the Commonwealth.
  • Reduce rates of death and serious health issues.
  • Lower the number of emergency room visits.
  • Decrease the number of non-emergency calls to Fire & Rescue.


Next Steps

  • September-October 2024: Training
  • October-November 2024: Pilot
  • December-January 2024: Metric Review