Strategic Plan - Government

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PWC Works projects reflect our commitment of striving for exceptional customer service, maximizing operational efficiencies, increasing modernization, providing excellent service delivery, and collaborating with the community for a coordinated response that achieves the best possible outcomes for our residents and the overall wellbeing of the county.


What is the Strategic Plan Government Goal?

The Strategic Plan Government Goal is to innovate and sustain a collaborative organizational culture that is high-performing, data-driven, customer-centric and values employees.


Key Objectives of the Strategic Plan Government Goal

Strategies to Meet Objective 1

  • Reinforce equitable hiring and retention policies, processes and practices to minimize grievances and maximize employee experience.
  • Biennially benchmark compensation with competitors to remain competitive in the job market and retain quality talent.
  • Modernize the county government's mission-critical communications, smart building technology and cyber security to keep employees safe.
  • Implement practices and policies that ensure a work environment free from discrimination.

Current Projects, Initiatives and/or Activities that Support Objective 1

  • Countywide Pulse Survey
  • Countywide Classification & Compensation Review
  • Employee Safety Initiative (emergency activation devices, employee training, cameras, door access controls, etc.)
  • Review Equal Employment Opportunity Policies and Procedures

Strategies to Meet Objective 2

  • Develop training programs that enhance tactical, leadership and technology skills to create a pipeline of skilled leaders for the future.
  • Utilize feedback from the annual organizational survey to implement a curriculum that develops leadership's strategic thinking and management skills.
  • Develop change management and transformational management skills across all government levels to be agile and continuously improve organizational performance.

Current Projects, Initiatives and/or Activities that Support Objective 2

  • Employee Professional Development (Planning Office)
  • Continuing education of internal and external stakeholders on procurement policies and procedures (Office of Procurement Services)

Strategies to Meet Objective 3

  • Assess and monitor agency budgets to ensure adherence to allocated resources.
  • Modernize the community's visibility of county metrics and targets to increase transparency.
  • Keep the community apprised of county accomplishments.
  • Establish processes to prioritize or sunset projects and funding for currently approved projects before adopting new projects.
  • Engage with the leadership of cities and towns within Prince William County to improve dialogue and collaboration.

Current Projects, Initiatives and/or Activities that Support Objective 3

  • Capital Project Development & Close Out Process
  • Engage with leadership of cities and towns within Prince William County to improve dialogue and collaboration
  • Organizational Performance Management Program

Strategies to Meet Objective 4

  • Clearly define processes, systems, metrics and targets for all agencies to measure and share results internally and externally.
  • Make software and dashboards available for agency automation and decision-making.
  • Stay abreast of new technology to be proactive in establishing pertinent policies and procedures to manage the resources effectively.
  • Innovate enterprise-wide automation technologies and systems to enhance organizational capacity and be more efficient.

Current Projects, Initiatives and/or Activities that Support Objective 4

  • Enterprise Technology Roadmaps – provide a clear, long-term plan that aligns technology investments with strategic goals, budgets and service delivery priorities
  • Procurement Platform Modernization Initiative
  • Electronic Plan Review Initiative (Planning Office)
  • Mobius Performance and Goal Management (Human Resources)
  • Power BI Dashboard and other dashboard development and training

Strategies to Meet Objective 5

  • Create training and other opportunities for employees that maximize cross-collaboration and broaden perspective.
  • Coordinate cross-functional teams that contribute to specific projects through all layers of the organization.
  • Develop clear standard operating procedures and integrated systems so employees can engage and direct residents in identifying and utilizing county services.

Current Projects, Initiatives and/or Activities that Support Objective 5

  • Develop Procurement Process and Procedure Manual
  • "No Wrong Door" Initiative
  • Coordinated Community Care (CCC) Initiative


Success Criteria (Key Performance Indicators) for the Strategic Plan Government Goal

  • Increased Prince William County Government Employee Engagement Score
  • Increased retention rate of full-time county employees with more than 5 years of continuous service
  • Total 311 Cases (informational metric)
  • Countywide actual expenditures are within ±3% of budgeted expenditures
  • First year accuracy of the 5-year General Revenue Estimate (%)
  • Increased number of Strategic Plan Goal Key Performance Indicators (KPIs) that are meeting or exceeding targets

PWC Works projects reflect our commitment of striving for exceptional customer service, maximizing operational efficiencies, increasing modernization, providing excellent service delivery, and collaborating with the community for a coordinated response that achieves the best possible outcomes for our residents and the overall wellbeing of the county.


What is the Strategic Plan Government Goal?

The Strategic Plan Government Goal is to innovate and sustain a collaborative organizational culture that is high-performing, data-driven, customer-centric and values employees.


Key Objectives of the Strategic Plan Government Goal

Strategies to Meet Objective 1

  • Reinforce equitable hiring and retention policies, processes and practices to minimize grievances and maximize employee experience.
  • Biennially benchmark compensation with competitors to remain competitive in the job market and retain quality talent.
  • Modernize the county government's mission-critical communications, smart building technology and cyber security to keep employees safe.
  • Implement practices and policies that ensure a work environment free from discrimination.

Current Projects, Initiatives and/or Activities that Support Objective 1

  • Countywide Pulse Survey
  • Countywide Classification & Compensation Review
  • Employee Safety Initiative (emergency activation devices, employee training, cameras, door access controls, etc.)
  • Review Equal Employment Opportunity Policies and Procedures

Strategies to Meet Objective 2

  • Develop training programs that enhance tactical, leadership and technology skills to create a pipeline of skilled leaders for the future.
  • Utilize feedback from the annual organizational survey to implement a curriculum that develops leadership's strategic thinking and management skills.
  • Develop change management and transformational management skills across all government levels to be agile and continuously improve organizational performance.

Current Projects, Initiatives and/or Activities that Support Objective 2

  • Employee Professional Development (Planning Office)
  • Continuing education of internal and external stakeholders on procurement policies and procedures (Office of Procurement Services)

Strategies to Meet Objective 3

  • Assess and monitor agency budgets to ensure adherence to allocated resources.
  • Modernize the community's visibility of county metrics and targets to increase transparency.
  • Keep the community apprised of county accomplishments.
  • Establish processes to prioritize or sunset projects and funding for currently approved projects before adopting new projects.
  • Engage with the leadership of cities and towns within Prince William County to improve dialogue and collaboration.

Current Projects, Initiatives and/or Activities that Support Objective 3

  • Capital Project Development & Close Out Process
  • Engage with leadership of cities and towns within Prince William County to improve dialogue and collaboration
  • Organizational Performance Management Program

Strategies to Meet Objective 4

  • Clearly define processes, systems, metrics and targets for all agencies to measure and share results internally and externally.
  • Make software and dashboards available for agency automation and decision-making.
  • Stay abreast of new technology to be proactive in establishing pertinent policies and procedures to manage the resources effectively.
  • Innovate enterprise-wide automation technologies and systems to enhance organizational capacity and be more efficient.

Current Projects, Initiatives and/or Activities that Support Objective 4

  • Enterprise Technology Roadmaps – provide a clear, long-term plan that aligns technology investments with strategic goals, budgets and service delivery priorities
  • Procurement Platform Modernization Initiative
  • Electronic Plan Review Initiative (Planning Office)
  • Mobius Performance and Goal Management (Human Resources)
  • Power BI Dashboard and other dashboard development and training

Strategies to Meet Objective 5

  • Create training and other opportunities for employees that maximize cross-collaboration and broaden perspective.
  • Coordinate cross-functional teams that contribute to specific projects through all layers of the organization.
  • Develop clear standard operating procedures and integrated systems so employees can engage and direct residents in identifying and utilizing county services.

Current Projects, Initiatives and/or Activities that Support Objective 5

  • Develop Procurement Process and Procedure Manual
  • "No Wrong Door" Initiative
  • Coordinated Community Care (CCC) Initiative


Success Criteria (Key Performance Indicators) for the Strategic Plan Government Goal

  • Increased Prince William County Government Employee Engagement Score
  • Increased retention rate of full-time county employees with more than 5 years of continuous service
  • Total 311 Cases (informational metric)
  • Countywide actual expenditures are within ±3% of budgeted expenditures
  • First year accuracy of the 5-year General Revenue Estimate (%)
  • Increased number of Strategic Plan Goal Key Performance Indicators (KPIs) that are meeting or exceeding targets